Shipping policy
Made to order, shipped with care
Every Primo Cans label is custom printed to order with your address. Nothing sits on a shelf, so every order goes through production before it ships.
Production time
Orders are printed and shipped within 3–5 business days. You'll get an email with tracking as soon as your labels ship.
Need it faster? Rush Processing
Add Rush Processing ($20 per order) to your cart and your order jumps to the front of the line: printed and shipped within 1 business day.
Shipping options (United States)
Delivery times below are carrier estimates and start once your order ships, after production.
- Economy, 5–8 business days in transit: Free
- Standard, USPS First Class, 3–5 business days in transit: $6 flat, or free on orders of $44.99 or more
- Priority, USPS Priority Mail, 1–3 business days in transit: $8
International orders
We currently ship within the United States. If you're outside the US, email us at info@primocans.com before ordering and we'll check the options.
Addresses
Please check your shipping address carefully at checkout. We can't change the address once an order has shipped, and we aren't responsible for packages sent to an address entered incorrectly.
Lost, delayed, or stolen packages
If tracking stalls, or shows delivered but you don't have your package, email us at info@primocans.com with your order number. We'll open a claim with the carrier and help track it down. If a package is confirmed lost in transit, we'll reprint and reship your order at no cost.
Damaged in transit
If your labels arrive damaged, email a photo of the labels and packaging to info@primocans.com within 7 days of delivery and we'll send a free reprint.
Questions? Email info@primocans.com.