Ordering
Are these labels really custom made?
Yes. Every label is printed to order with the exact address, name, or business name you enter. Nothing is pulled off a shelf.
How long until my order ships?
Orders are printed and shipped within 3–5 business days. You'll get an email with tracking as soon as your labels ship.
Can I get my order faster?
Yes. Add Rush Processing ($20 per order) at checkout and your labels are printed and shipped within 1 business day.
Can I change or cancel my order?
Email us at info@primocans.com within 12 hours of ordering and before your order goes into production, and we'll update or cancel it for a full refund. Once production starts, custom orders can't be changed or cancelled.
I made a typo. What now?
We print exactly what you enter, so please double-check spelling and numbers at checkout. If you spot a mistake, email us within 12 hours and we'll fix it before printing.
Shipping
What shipping options do you offer?
- Economy, 5–8 business days in transit: Free
- Standard, USPS First Class, 3–5 business days in transit: $6 flat, or free on orders of $44.99 or more
- Priority, USPS Priority Mail, 1–3 business days in transit: $8
Transit times are carrier estimates and start after production. Full details are in our Shipping Policy.
Do you ship outside the United States?
Not at the moment. If you're outside the US, email info@primocans.com before ordering and we'll check the options.
My tracking hasn't moved, or says delivered but I don't have it.
Email info@primocans.com with your order number. We'll open a claim with the carrier. If a package is confirmed lost in transit, we reprint and reship free.
Returns and the Primo Guarantee
What if my labels arrive damaged or wrong?
The Primo Guarantee: if we got it wrong, we make it right. If your labels arrive misprinted, defective, damaged, or different from the details you entered, email a photo and your order number to info@primocans.com within 7 days of delivery. We'll reprint and reship them free, no need to send anything back.
Can I return my labels?
Because every label is custom made for your address, all sales are final once production begins. We can't accept returns or refunds for change of mind. See our Refund Policy for details.
Using your labels
How do I apply my label?
Peel and stick onto a clean, dry surface. Full directions come with your order.
Will they hold up outdoors?
Yes. Labels are weatherproof, fade-proof, and built to last 10+ years outdoors.
Do you offer bulk or commercial orders?
Yes. Landlords, supers, and property managers can email info@primocans.com for bulk pricing.